Warranty Terms
• The warranty is granted in accordance with Romanian law in force on the date of purchase.
• The warranty period is of 24 months, starting on the date of purchase. We recommend that you check the warranty completion of the product at purchase.
• For accessories, including batteries, we offer a guarantee of 12 months.
• Warranty does not cover warranty extensions granted by the selling unit as a result of special offers. Please contact the dealer in these cases.
• Warranty must be accompanied by the invoice/receipt of purchase and represents a proof of purchase.
• All parts replaced during the warranty period become the property of Visual Fan SRL.
• The cancellation of the products’ warranty occurs in the following cases: (a) failure by the Purchaser to observe the conditions of handling, transport, storage, commissioning, operation, and maintenance provided in the documentation accompanying the product (b) mechanical, thermal, or plastic damage caused by fire, accidents of any kind, vibration, weathering, or neglect of use (c) operation outside the parameters approved by the manufacturer (d) breakage or loss, even partial absence of seals on the product casing screws (e) operation outside the parameters approved by the producer (f) change in the original state of the product (illegal unlock) (g) other accessories and parts than those approved by SC Visual Fan SRL (h) interventions on the product by anyone other than SC Visual Fan LLC or designated service centres (i) if the product shows signs of oxidation in the case of components coming into contact with a liquid or of using / keeping the product under wet conditions (j) defects of any kind incurred as a result of normal wear from using the product ( k) defects caused by incorrect software intervention (deletion of operating system executable files, installation of software which by their nature affect the proper functioning of the operating system of the device)
• Visual Fan Ltd. is not responsible for loss or damage of data or programs.
• Visual Fan Ltd. is not responsible for profit loss, data loss, secondary damage, or other damage caused by low performance of products or because of product-related services.
For repairs, you should contact your unit sales or Visual Fan Ltd. authorized service partners. For repairs performed outside the warranty, Visual Fan Ltd. will not support the payment of transport and repair.
Network Service
Please make sure your problem is hardware related before calling for service. For any settings, software upgrades, please call Clients Support: 0268 336 663
In order to provide service to your product, please bring it to a collection point together with the following information:
1. Original warranty certificate and proof of payment (invoice/tax receipt)
2. Name Surname
3. Address
4. Contact phone
5. Claimed defect
Please place the device in the package (in original box, along with all accessories) and documents mentioned above. The product will be repaired within 15 calendar days. The customer is responsible for product packaging and shipping documents required for the Service Center. For further information please contact us by e-mail suport@allview.ro
Town | Company | Address | Contact | ||
Phone/Fax | Mobile | ||||
BRASOV | SC VISUAL FAN SRL | 61 Brazilor Brasov | 0040268336663 | 0788.340.903 | |
BUCURESTI | SC Service Boutique SRL | Oltenitei Road, No. 58, sector 4, (Inside ISSA Shop) | 0723482381/ 0765228080 | ||
Sending package in Service
Individuals who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the courier company Cargus: phone 021 9330
Click here to contact the Cargus center from your town.
Legal entities who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the Call Center Allview: 0268/336 663.
Service Network
Please make sure your problem is hardware related before calling for service. For any settings, software upgrades, please call Clients Support: 0268 336 663In order to provide service to your product, please bring it to a collection point together with the following information:
1. Original warranty certificate and proof of payment (invoice/tax receipt)
2. Name Surname
3. Address
4. Contact phone
5. Claimed defect
Please place the device in a package (original box, along with all accessories) and the documents mentioned above. The product will be repaired within 15 calendar days. The customer is responsible for the product packaging and for the documents required to send it to the Service Center. For further information please contact us by e-mail suport@allview.ro
Town | Company | Adress | Phone | ||
Phone /Fax | MOBILE | ||||
BUCURESTI | SC Service Boutique SRL | SOSEAUA OLTENITEI, NR.58, SECTOR 4, (Inside the ISSA Shop) |
| 0723482381/ 0765228080 | |
BUCURESTI | ITLand Multimedia SRL | Splaiul Unirii nr. 86, sector 4, cod postal 040038 | 021/3156462 | 0729.202.944 | |
BRASOV | SC VISUAL FAN SRL | Str. Brazilor 61 Brasov | 0268.336.663 |
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BAIA MARE Post -warranty repairs | AVRAM MIHAI-MARIAN INTREPRINDERE INDIVIDUALA | Str. MELODIEI, Nr. 8, Ap. 41 | 0362804566 |
|
|
ARAD
| SC Mirabit SRL | Piata Agroalimentara Vlaicu FN. | 0362804566 |
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Constanta Post -warranty repairs | GREENSOFT S.R.L. | Str. Eliberarii Nr.7, Bl.IV40, Sc.A, Ap.2, Constanta | +40(341)100777 | +40(762)188099 | |
Constanta Post -warranty repairs | S.C. Bios INK S.R.L. | Bd. Tomis, Nr 334A, Bl ST8, Ground floor | +40(741)499670 | ||
BUCURESTI | Sfinx Telecom SRL | Collecting Address for Allview products: Splaiul Unirii, nr. 6, bloc B3A, ETAJ 4, SFINX TELECOM SRL
| +40(314)380650 | ||
Alba Iulia Post -warranty repairs | Sc Zadi Alba Prest Srl | Bd. Victoriei Bl. B2 Ap.1 | +40(745)523180 | ||
Constanta Post -warranty repairs
| SC BIOS INK S.R.L | BD.TOMIS Nr 334A,BL. ST8. PARTER | +40(241)650285 | +40(741)499670 | office@biosink.ro |
Arges Post -warranty repairs | S.C. One Mobile Total Service S.R.L | B-dul Dacia, bl G3, Ap.1 parter | 0761 888826 | onemobileservice@gmail.com | |
Arad Post -warranty repairs | SC Promedia Electronics SRL | Str. Banu Maracine Nr.26 Bl.1C Parter | 0357.420.697 | promedia_electronics@yahoo.com
| |
Sending package in Service
Individuals who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the Call Center Allview: 0268/336 663, in order to send the Cargus courier company for the package including the documents mentioned above.
Click here to contact the Cargus center from your town.
Legal entities who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the Call Center Allview: 0268/336 663, in order to send the Cargus courier company for the package including the documents mentioned above.
Click here to contact the Cargus center from your town.
Collaborating firms are asked to call the Cargus courier company at number 021 9330.
Click here to contact the Cargus center from your town.
IMPORTANT! Allview phones and navigation systems under warranty are repaired only by Visual Fan Brasov.
Electronic Products under warranty will be repaired by service partners in the country.
