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FAQ
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SIM CARD, PIN AND SECURITY CODES

What is the SIM lock?

SIM lock is the highest measure of security of the phone. If you activate SIM lock, you can use that SIM card (inserted during SIM lock activity) only in your phone, and if you insert any other SIM card you must provide your password to lock SIM. If you forget your password, you must visit an authorized Allview service center to unlock the SIM.

What is a PIN code?


PIN (Personal Identification Number) is a security tool designed to prevent unauthorized use of your SIM card. You can set up your PIN in "Security Settings". Later, you will be prompted to enter the PIN every time you open your phone.

What is a PUK code?

PUK code is a security feature on your SIM card related to your established PIN code. If the PIN is entered incorrectly three times, the SIM card will be blocked and to unlock it you need to enter the PUK code. The SIM card is controlled by your network operator so please contact customer service to find out your PUK code.

WAP, GPRS, MMS


Q:  What are the Internet settings for my Allview phone?

Answer: To view the steps you need to follow to setup the internet settings click Here.


Warranty Terms

• The warranty is granted in accordance with Romanian law in force on the date of purchase.
The warranty period is 24 months starting on the date of purchase.  We recommend that you check the warranty at completion of product purchase.
• For batteries we offer a warranty of 6 months.
• Warranty must be accompanied by the invoice/receipt of purchase and represents a proof of purchase.
• All parts replaced during the warranty period become the property of Visual Fan SRL.
The cancellation of the products’ warranty occurs in the following cases: (a) failure by the Purchaser to observe the conditions of handling, transport, storage, commissioning, operation, and maintenance provided in the documentation accompanying the product (b) mechanical, thermal, or plastic damage caused by fire, accidents of any kind, vibration, weathering, or neglect of use (c) operation outside the parameters approved by the manufacturer (d) using other accessories and parts than those approved by SC Visual Fan SRL (e) product changes, including unauthorized interference on the software provided, other than the officially made available by the manufacturer (f) interventions on product by anyone other than the SC Visual Fan LLC or designated service centers (g) if the product shows traces of contact with the liquid (parts oxidized) (h) defects of any kind incurred as a result of normal wear from using the product.
• About Visual Fan Ltd. is not responsible for loss or damage of data or programs.
• About Visual Fan Ltd. is not responsible for profit loss, data loss, secondary damage, or other damage caused by failed due to low performance of the products or services because of the products.
For repairs, you should contact your unit sales or Visual Fan Ltd. authorized service partners. For repairs performed outside the warranty, Visual Fan Ltd. will not support the payment of transport and repair.



Country/Town

Romania

 

Company

Adress

Phone

Phone/Fax

Mobile

Email

BUCURESTI

SC Service Boutique SRL

SOSEAUA OLTENITEI, NR.58, SECTOR 4,   (In incinta Magazinului ISSA)

0723482381/ 0765228080

www.gsmboutique.ro 

BUCURESTI

ITLand Multimedia SRL

Splaiul Unirii nr. 86, sector 4, cod postal 040038

021/3156462

  0729.202.944

 

BRASOV

SC VISUAL FAN SRL

Str. Brazilor 61 Brasov

0268.336.663

 

suport@allview.ro

office@visualfan.ro

BAIA MARE

Post -warranty repairs

AVRAM MIHAI-MARIAN INTREPRINDERE INDIVIDUALA

Str. MELODIEI, Nr. 8, Ap. 41

0362804566

ARAD
Post -warranty repairs

SC Mirabit SRL

Piata Agroalimentara Vlaicu FN.

0257289105

service@mirabit.ro

Constanta Post -warranty repairs

GREENSOFT S.R.L.


Str. Eliberarii Nr.7, Bl.IV40, Sc.A, Ap.2, Constanta

+40(341)100777
+40(341)100778

+40(762)188099
+40(730)184857

office@green-soft.ro

BUCURESTI

Sfinx Telecom SRL

Collecting Address for Allview products: Sos. Mihai Bravu, nr. 132 (vis-à-vis the Balaneanu Church – nearby Vatra Luminoasa)

Open: Mon-Fri : 10.30-17.30 (opening hours, individuals)

Splaiul Unirii, nr. 6, bloc B3A, ETAJ 4, SFINX TELECOM SRL

+40(314)380650

contact@sfinxtelecom.ro

Alba Iulia Post -warranty repairs

Sc Zadi Alba Prest Srl

Bd. Victoriei Bl. B2 Ap.1

+40(745)523180

Constanta

Post -warranty repairs

SC BIOS INK S.R.L.

BD.TOMIS Nr 334A,BL. ST8. PARTER

+40(241)650285

+40(741)499670

office@biosink.ro

 

Arges

Post -warranty repairs

S.C. One Mobile Total Service S.R.L.

B-dul Dacia, bl G3, Ap.1 parter. Mioveni

+40(761)888826

onemobileservice@gmail.com

 

Arad

Post -warranty repairs

SC Promedia Electronics SRL

Str. Banu Maracine Nr.26 Bl.1C Parter

+40(357)420.697

promedia_electronics@yahoo.com

BUCURESTI

Reparatii in post-garantie

MOBILE EXPERT GSM SRL

SOSEAUA VIRTUTII NR. 5, SECTOR 5

+40(743)355559

+40(723)040636

g5m_ro@yahoo.com

Alba-Iulia

Reparatii in post-garantie

PAUL PGH SRL

STR.CLOSCA

 

NR.8  -  MAGAZIN PGH

+40(722 )897 323

Bulgaria-Sofia

Post -warranty repairs

Omniacom

1784, Sofia, BULGARIA Mladost 1, bl. 12, entr. A

Program: Monday - Friday: 9.00-17.00

00359 2 974 03 61

00359 2 974 03 63

00359 2 974 03 64

-

company@omniacom.bg

Grecia- Crimeea

Post -warranty repairs

Procordia

 Crimeea 09.07 N.Psychico 115 26 Grecia

Program: Monday - Friday: 9.00-17.00

2107777076

2106929429

 

info@procordia.gr

Bulgaria- Sofia

Post -warranty repairs

Omniacom Ltd

Complex Mladost 1, bl.12, ent.A, parter
1784 Sofia, Bulgaria

Zlatko Antoniev- +359 2 9740361

zlatko.antoniev@omniacom.bg

Grecia- Athens

Post -warranty repairs

Procordia Mobile Communications

7-9 Krimeas Str, 115 26, Athens

Giota Lentziou- +30 210 7777076 (ext 103)

glentziou@procordia.gr

Bosnia-Hercegovina

Post -warranty repairs

Roaming Electonics doo

Kralja Alfonsa XIII 26
78000 Banja Luka
Republika Srpska
Bosnia Hercegovina

Marko Đurđević +387 66 300611

marko.djurdjevic@roaming.rs

Moldova-Chisinau

Post -warranty repairs

PitExim SRL

84 M. Varlaam St., Chisinau, MD2012, Moldova

Andrei Bitca +373 79 733733

andrei.bitca@service.md

Ungaria-Hungary

Post -warranty repairs

TMX Mobile Solution Szerviz Kft.

Kinizsi u. 2/B
Budaörs
2040, Hungary

Laszlo Papp

+362 02144326

papp.laszlo@tmx.hu

Serbia-Belgrade

Post -warranty repairs

BG Elektronik

Dragoslava Srejovića 1b,
 11000 Belgrade, Serbia

Biljana Milašinović

+381 66 8100 204

biljana_milasinovic@bgelektronik.com

Macedonia-Skopje

Post -warranty repairs

Video-Data service center

Str. Ruzveltova no.72
1000 Skopje,Macedonia

Igor Ribeski  +389 70 344 601

i.ribeski@videodata.com.mk

Spania-Madrid

Post -warranty repairs

Pro Comunicaciones CB

Calle Rio Bidasoa nº1,
Planta 1 izquierda, oficina 6,
Alcala De Henares - CP 28803 – Madrid, Spain

Miguel Vlad  +642 211393

procomunicaciones2011@gmail.com


Sending package in Service

Individuals who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the Call Center Allview: 0268/336 663, in order to send the Cargus courier company for the package including the documents mentioned above.


Click here to contact the Cargus center from your town.

Legal entities who send products in the warranty period to be repaired in our Service Unit in Brasov are asked to call the  Call Center Allview: 0268/336 663, in order to send the Cargus courier company for the package including the documents mentioned above.

Click here to contact the Cargus center from your town.

 

Collaborating firms are asked to call the Cargus courier company at number 021 9330. 

Click here to contact the Cargus center from your town.

 

IMPORTANT! Allview phones and navigation systems under warranty are repaired only by Visual Fan Brasov.
Electronic Products under warranty will be repaired by service partners in the country.