X2 Soul Style+ Platinum - Smartphones - FAQ

How can I turn on the mobile data?

In order to turn on the mobile data, you need to follow the next steps:

Menu-> Settings-> Dual Sim settings-> Mobile data-> Select desired Sim.

In order for the internet service to be functional, you will need to also activate the mobile data connection from the quick settings menu. Slide up, you will see the Data connection shortcut -> Check.

How can the device be reset to factory settings?

Please follow the next steps: Menu ->Settings ->Backup and reset-> Reset to factory settings -> Reset phone.

How can I access the recently used apps?

In order to access the recently used apps, you need to press on the bottom left capacitive button, marked with two lines, and the recently used apps will appear. In order to shut them down, you need to swipe left on each window.

How can I see more info about the phone (Battery level, SIM status, IMEI info)?

To view more information about the phone (Battery level, SIM status, IMEI info), access Menu-> Settings-> About Phone-> Status.

How can I install apps, others than the ones downloaded from the Play Store?

Answer: In order to install apps downloaded from other sources, you need to access Menu-> Settings-> Security-> Unknown sources-> Checked.

How can I use another Launcher than the preinstalled one?

You can change the phone launcher by using a profile app from Play Store.

How do I delete the preinstalled apps?

The apps cannot be uninstalled, but can be deactivated, by following the next steps: Menu-> Settings-> Apps-> All-> Select desired app-> Deactivate

How can I back up the Phone Book, SMS and Calls?

In order to make the backup, please follow the next steps: Menu-> Create backup copy and restore-> Personal data/App-> Backup copy on the SD card.

Also, you can turn on the data backup from the Menu-> Settings-> Backup and reset-> Data backup-> checked.

Why aren’t some apps functioning accordingly?

Many apps are proposed and provided by the developers without previous compatibility tests with the operating systems and hardware configurations of different product models, so there can be certain APK documents that are not totally compatible with your device.

How do I activate the Geo-tagging feature?

In the photo app, access Settings ->GPS location info.

How can I take a screenshot without using a profile app?

To take a screenshot without using a profile app you have to simultaneously press the Power and Volume- keys.

How do I activate Wi-Fi, Bluetooth, Data Connection, etc.?

Slide down the shortcut bar, select the user icon (the blue silhouette from the upper right corner) and enable/disable the wanted option.

How can I turn my phone into a hotspot?

To turn your phone into a hotspot, please follow the next steps: Menu-> Settings-> More-> Tethering and Portable Hotspot-> Wi-Fi Hotspot-> Enable.

How do I deactivate the spell checker or the predictive text?

To deactivate this feature, you need to take the next steps: Menu-> Settings-> Language and text input-> Spell checker-> off and for predictive text: Menu-> Settings-> Language and text input -> Google Keyboard-> Spell checker-> Turn on or off according to your preference.

How can I change the predefined answers in the case of rejecting a call?

Menu-> Phone-> Press on the three vertical points placed at the top right corner of the display-> Settings-> General-> Quick answers-> Select an answer to be modified.

How can I redirect phone calls?

In order to redirect phone calls, you must follow the next steps: Menu-> Phone-> Settings (the three points)-> Calling accounts-> Select SIM-> Call forwarding-> here you can activate the call forwarding according to your option:

Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Next, you type in the number you wish to redirect to-> Enable.

How do I set a picture for a contact?

In order to set a picture for a contact, simply access Menu-> Gallery-> Choose picture-> Options (the three points)-> Set picture as-> Contact photo-> Select contact-> Crop picture.

Please note that only the pictures saved in the phone’s memory can be set as contact photo.

How can I rename the Bluetooth?

Access Menu-> Settings-> Bluetooth-> Turn Bluetooth on-> Touch the 3 points from the bottom right corner of the display-> Rename this device.

About OTA application

In order for the update to work through the OTA application, before starting the update download set the internal memory as a default storage location. After the update is done, you can select the SD card as a default location.

How do I activate the Call waiting feature?

Menu-> Phone-> Press the three points from the right part of the display-> Settings-> Call accounts-> Select Sim-> Advanced settings-> Call Waiting-> Checked.

How do I activate the smart operating feature? (When the phone is turned off, by drawing a special sign a feature will be activated)

In order to activate this feature, you will need to follow the next steps: Menu-> Settings-> Smart gestures -> Smart awaking ->On.

By default, the shortcuts are set for camera, email and music but this can be modified with any other app (or phone contact) after you check the feature, by pressing C image (Camera)-> Select the app.