AGREEMENT WHEN ACCESSING THE ALLVIEW WEBSITE

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Spare Parts and Software

The procedure for purchasing spare parts according to Commission Regulation (EU) 2019/2021


The spare parts mentioned in Commission Regulation (EU) 2019/2021 (electronic plate, power supply, remote control) can be purchased for at least 7 years after being placed on the market.

 

The products are identified in the list below or from the information provided by the back label of the product (product/model/software version:…. + 7 years - the date until which the spare parts mentioned above will be available).

To honor the orders, the client will be able to request by e-mail the needed parts, mentioning the serial number of the product. The email address can be found by accessing the link below: https://www.allviewmobile.com/index.php/support-and-service.

The service will confirm the existence of the requested spare part in stock or the estimated date when it will become available (but not more than 15 working days from the receipt of the order and payment of the proforma invoice), the price, and the delivery method. Following the firm order, the Fiscal Invoice (for spare parts in stock) or Proforma Invoice (for the parts to be available) will be issued. After paying the Fiscal Invoice or the Proforma Invoice, the spare part and the Fiscal Invoice will be delivered to the customer according to the agreed procedure.

Software and firmware updates will be made available for eight years free of charge.

 

For any questions related to product versions/parts/software/software installation/identification related to a product, we are at your disposal. The customer can obtain the necessary information through the Customer Support service, available on the following page: http://ticket.allviewmobile.com/

Products Model Version (Identification No.) Production Date Spare Parts Availability Software Availability Download Software
Feature phone D2 Senior SV9.0   (1) Aprilie 2021 Mai 2028 Mai 2029 http://86.125.99.75:5000/sharing/qhKs8i8PJ 
V2_1_10   (1) http://86.125.99.75:5000/sharing/JljY36n9n 
V2_1_13  (1) http://86.125.99.75:5000/sharing/119pZa1eq 
V2_1_15   (2) http://86.125.99.75:5000/sharing/nvp0JIXls 
V2_3_16   (3) http://86.125.99.75:5000/sharing/rFc60Ag6l 
D3 Senior V1_1_04 Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/oOLj74Gdg 
H4 Join SV7.0 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/MoB1Zp0x7 
SV10.0 http://86.125.99.75:5000/sharing/L433RfqFS 
SV11.0 http://86.125.99.75:5000/sharing/EldQk7TN5 
SV12.0 http://86.125.99.75:5000/sharing/2OIWBCxma 
SV13.0 http://86.125.99.75:5000/sharing/4ezN4rdv2 
L801 V1_1_08 Aprilie 2021 Mai 2028 Mai 2029 http://86.125.99.75:5000/sharing/Wp3H6cy6i 
V1_1_10 http://86.125.99.75:5000/sharing/mhwk1yHWm 
V1_1_16 http://86.125.99.75:5000/sharing/R5NV83055 
V1_1_18 http://86.125.99.75:5000/sharing/kKrstD6GI 
M20 Luna V1_1_12 Iunie 2021 Iulie 2028 Iulie 2029 http://86.125.99.75:5000/sharing/fTz4kT7hh 
M8 Stark SV4.0   (1) Iunie 2021 Iulie 2028 Iulie 2029 http://86.125.99.75:5000/sharing/thqqocT0I 
SV2.01   (2) http://86.125.99.75:5000/sharing/Ie9b4v7ZW 
SV2_3_05   (3) http://86.125.99.75:5000/sharing/BwP4Nh9vI 
V2_4_07   (4) http://86.125.99.75:5000/sharing/QNhi55Vdz 
M9 Join SV4.0 Iunie 2021 Iulie 2028 Iulie 2029 http://86.125.99.75:5000/sharing/PYQA5z4G6 
V2_1_07 http://86.125.99.75:5000/sharing/xNr5imu6y 
Smartphone A10 Max A10_Max_V14 Aprilie 2021 Mai 2028 Mai 2029 http://86.125.99.75:5000/sharing/HnSRaP3I2 
A20 Lite A20_Lite_SV10 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/kYFkR08Kk 
A20 Max A20_MAX_SV11.0 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/B6aUYsjUB 
Soul X8 Pro X8_Soul_Pro_2201_T2080 Iunie 2021 Iulie 2028 Iulie 2029 http://86.125.99.75:5000/sharing/F8VlbwDq3 
Soul X8 Style X8_Soul_Style_SV13.0 Iunie 2021 Iulie 2028 Iulie 2029 http://86.125.99.75:5000/sharing/kcqDLqFaZ 
V5 Viper V5_VIPER_SV5.0 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/4gII41PLf 
Tablets AX503 AX503_SV8.0 (android 8.1) Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/bfta93z81 
AX503_SV14.0 (android 10) http://86.125.99.75:5000/sharing/5cHNiirJx 
Viva 803G Viva_803G_SV13.0 Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/aakPB9C1F 
Viva 1003G Viva_1003G_SV16.0 Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/Qa6HxQpPP 
Viva 1003G Lite Viva_1003G_Lite_SV11.0 (android 8.1) August 2021 Septembrie 2028 Septembrie 2029 http://86.125.99.75:5000/sharing/7k5MzLvYK 
Viva_1003G_Lite_SV8.0 (android 10) http://86.125.99.75:5000/sharing/6akgyTMSg 
Viva C703 Viva_C703_SV15.0 (android 8.1) Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/elN1GxOcX 
Viva_C703_SV25.0 (android 10) http://86.125.99.75:5000/sharing/fi3jjHfjQ 
Viva H1003 LTE PRO/3 H1003_LTE_PRO3_SV1.0 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/mKe3c1XDC 
Viva H1004 LTE H1004_LTE_V12.0 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/MXRxyMp5G 
Notebook Allbook H Windows / Ubuntu Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/YxZrCdTNf 
Allbook I Windows / Ubuntu Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/50t0I9MnY 
Allbook J Windows / Ubuntu Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/eMQt2OrrK 
TVs 24ATC5000-H TFT219429   (1) Septembrie 2021 Octombrie 2028 Octombrie 2029 http://86.125.99.75:5000/sharing/fURCZYF91 
TFT220465   (2) http://86.125.99.75:5000/sharing/APRyXaqs2 
TFT221137   (3) http://86.125.99.75:5000/sharing/ogeSsbsaN 
TFT221137   (4) http://86.125.99.75:5000/sharing/lKSTomQdc 
32ATC5000-H/2 TFT220039   (1) Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/CdgVzFkfb 
TFT220039   (1) http://86.125.99.75:5000/sharing/b4y8Mifsw 
TFT221045   (2) http://86.125.99.75:5000/sharing/Y6IfB8obJ 
TFT221045   (3) http://86.125.99.75:5000/sharing/mu3GEj15F 
TFT221194   (4) http://86.125.99.75:5000/sharing/ZUPSUDX6w 
TFT221045   (5) http://86.125.99.75:5000/sharing/NfuDsG2OS 
TFT221194   (6) http://86.125.99.75:5000/sharing/b9Opd7VoA 
TFT221194   (7) http://86.125.99.75:5000/sharing/wBJZkx9aH 
32ATC6500-H SV1 Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/G6RA3rFXK 
SV2 http://86.125.99.75:5000/sharing/U3gQOE8RL 
SV3 http://86.125.99.75:5000/sharing/wyxckuRXF 
32ePlay6000-H SV1   (1) Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/Zyim7IgN7 
SV2   (2) http://86.125.99.75:5000/sharing/QsPiPtyQx 
SV3   (3) http://86.125.99.75:5000/sharing/2kKWHe41C 
SV4   (4) http://86.125.99.75:5000/sharing/Rssgm9cwZ 
32ePlay6100-H/1 SV1 Iulie 2021 August 2028 August 2029 http://86.125.99.75:5000/sharing/0bcuIk2ds 
SV2 http://86.125.99.75:5000/sharing/3fGyeCtV7 
SV3 http://86.125.99.75:5000/sharing/duqj7ChGZ 
32ePlay6500-H/1 SV1   (1) Septembrie 2021 Octombrie 2028 Octombrie 2029 http://86.125.99.75:5000/sharing/WaNNUxsmb 
SV2   (2) http://86.125.99.75:5000/sharing/BQ18DHVXl 
40ATC5000-F/1 TFT220012/035   (1) Septembrie 2021 Octombrie 2028 Octombrie 2029 http://86.125.99.75:5000/sharing/cdwUhW8IP 
TFT221116   (2) http://86.125.99.75:5000/sharing/N2EWe23WF 
TFT221116   (3) http://86.125.99.75:5000/sharing/E1rg6Fik6 
40ePlay6000-F/1 SV1   (1) Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/TPsbz0U4H  
SV2   (1) http://86.125.99.75:5000/sharing/uB3rhLIs9 
SV3   (2) http://86.125.99.75:5000/sharing/MxQDhAujp 
SV4   (3) http://86.125.99.75:5000/sharing/eizHCTPgv 
SV5   (4) http://86.125.99.75:5000/sharing/djtqmU8KZ 
42ePlay6000-F/1 SV1 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/jiCFySHS7 
SV2 http://86.125.99.75:5000/sharing/RBAGSrQPX 
43ePlay6000-U SV1 Octombrie 2021 Noiembrie 2028 Noiembrie 2029 http://86.125.99.75:5000/sharing/lkouXMXTc 
43ePlay6100-U SV1 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/XR4T57k4E 
SV2 http://86.125.99.75:5000/sharing/KOE0uGRvd 
43ePlay7100-U SV1 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/hsAeIyCp1 
SV2 http://86.125.99.75:5000/sharing/IrBFPbjpP 
SV3 http://86.125.99.75:5000/sharing/ypNAllbNF 
50ePlay6000-U SV1 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/0cAS7Vu87 
50ePlay7100-U SV1 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/djrsfE7nJ 
SV2 http://86.125.99.75:5000/sharing/9anwly5O6 
SV3 http://86.125.99.75:5000/sharing/AzoD6aHZN 
58ePlay6000-U SV1 Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/2W3d0XmIY 
SV2 http://86.125.99.75:5000/sharing/GKClDs4Ic 
65ePlay7100-U SV1 Mai 2021 Iunie 2028 Iunie 2029 http://86.125.99.75:5000/sharing/hzAY6LTr1 
SV2 http://86.125.99.75:5000/sharing/1fPy4BNPt 
SV3 http://86.125.99.75:5000/sharing/cg0rs6j81 
QL43ePlay6100-U SV1   (1) Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/1eWRb7GYC 
SV2   (2) http://86.125.99.75:5000/sharing/I8tN94Q4b 
QL50ePlay6100-U SV1 Aprilie 2021 Mai 2028 Mai 2029 http://86.125.99.75:5000/sharing/xxtwNqxue 
QL65ePlay6100-U SV1   (1) Martie 2021 Aprilie 2028 Aprilie 2029 http://86.125.99.75:5000/sharing/QvhGy4XEZ 
SV2   (2) http://86.125.99.75:5000/sharing/e7Q9ZBhJC